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Delivery & Returns

Delivery

We aim to dispatch all orders on the day they are placed (monday - friday, subject to stock availability) * we don't work on public holidays!

U.K orders

*Standard Delivery : £3.95

*Express Delivery : £8.95

A signature may be needed upon delivery so please give a delivery address where you will be available** (Estimated Delivery time 2-3 working days)

Express uses Royal Mail Special Delivery. A signature will be needed upon delivery so please give a delivery address where you will be available**

Express service guarantees next working day delivery. If an express order is placed on Sat, Sun or public holiday it will be dispatched on the next working day and delivered the day after that. Express orders must be received by 1pm to guarantee next working day delivery.

**If you are not available to sign for your order when delivery is attempted your postman / woman will leave a card. This will explain how to re-arrange delivery or where the parcel can be collected from. (usually your local Royal Mail sorting office )


International orders

Europe 2 or less items: £8.00
Europe 3+ items : £12
Rest of the world 2 or less items : £12
Rest of world 3+ items : £18

Please note:
Overseas orders must be made using a credit card
All overseas orders must be delivered to the billing address.
If your order is being delivered to an EU country then your bill will include VAT.
If your order is being delivered outside the EU then you will not be charged VAT**, but you may need to pay your country's customs and import charges when you receive your goods.

**Please note, orders with a delivery address outside the EU will appear as full price (including VAT) at the checkout. Don't worry - these orders will be adjusted to exclude VAT when we authorise the payment at the time of dispatching the goods.

UK includes Northern Ireland, Scottish Highlands, Isle of Man & Channel Islands.


 

Returns

You’re covered : Online shopping as it should be.

Quick, easy and hassle free.

Wrong size? Wrong colour? Changed your mind?
If you’re not happy then nor are we.

If you have a problem with an Embers Merino garment then you can return it to us free of charge up to 14 days** after you receive your goods.

We’ll quickly organise a replacement or a refund. All you need to do is complete the returns section on the invoice and send it back to us along with your goods.

If you’d like to speak us about a return then please give us a call on 01773 821796

If you return an item please remember to get a proof of postage from the Post Office. Keep hold of it until we’ve completed the returns process.

We do not operate a freepost returns service for sale items,samples, socks, boxer shorts, hats or previously exchanged items (unless faulty). As usual we will happily exchange or refund these items but the cost of returning them to Embers Merino lies with the customer. Any exchange will be sent to the customer free of charge.

Sample garments can be exchanged but not refunded.

We can only refund the original purchaser

We cannot refund your original postage costs

Items sold at over 50% discount are eligible for exchanges only.

Returned items must be in new resaleable condition and sent back in suitable packaging